If for any reason you are not satisfied with your purchase, we offer a refund within 10 calendar days of receipt of the order on all regularly priced items. However, please note that original shipping charges are non-refundable except a defect item.
All returns on full-price merchandise must be authorized by BAGSINPROGRESS first. To initiate a return, please contact us at firstname.lastname@example.org with your order number and reason for return to receive a return authorization. Upon our approval, you may return the item at your expense using a shipping method of your choice. However, we highly recommend that you send the package with tracking by using an insured service. BAGSINPROGRESS is not responsible for items lost in transit.
Items must be returned in their original conditions (unused, unwashed) with the tag attached. Make sure to include the packing slip included in your package also.
All items purchased at a discount price are final sale and cannot be returned or exchanged.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please note all items purchased at a discount are final sale, and cannot be returned or refunded. Also, any gift cards are non-refundable.
All orders shipped internationally are final sale and are not subject to any refund or exchange.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return question at email@example.com.
All orders will be shipped from BAGSINIPROGRESS’ warehouse in New York within 3-6 business days from the day we receive your order and payment has been confirmed.
Once your order has been handed to the shipping carrier, BAGSINPROGRESS is not responsible for lost, stolen, or undelivered packages, or for errors made by the shipping carrier. If your shipping address has experienced past problems with package theft or other issues, please contact us so we can ensure that the order is delivered with signature confirmation.
All shipments within the U.S. are shipped via UPS ground unless you specify another service.
International orders are shipped by DHL or UPS. Orders shipped outside the U.S. will be delivered on a delivery unpaid (DDU) basis, and the recipient (the customer) is responsible for paying all import duties and taxes, which is based on the full purchase value of the order. This charge can range from 20% - 40% of the order value, which is determined by your local customs authority. We cannot be held response for packages held in customs or for any customs duties and/or taxes owed. We suggest contacting your local customs office for additional information on these charges.
International Rejection Notices
International packages that are refused or abandoned will not be eligible for any type of reimbursement or reshipment.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and PayPal account), email address, and phone number. We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- [[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED]]
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below:
BAGSINPROGRESS New York